CTI refund sources: seven versus fourteen days
Compare CTI's live seven-day refund policy with the authoritative PDF's fourteen-day pre-trade clause, keeping activity conditions and bank processing separate.
The live policy says seven days
The fee-refund page gives seven calendar days for a completely inactive assessment, with additional client-activity/lesson-access wording. It excludes refunds once a demo transaction executes.
Sources for this section
citytradersimperium.com — official documentation citytradersimperium.com — official documentation citytradersimperium.com — official documentation citytradersimperium.com — official documentation citytradersimperium.com — official documentation
Diagram explained
Resolve the conflicting refund deadline
- Web policy: seven days
- PDF clause: fourteen days
- Resolve before claiming a deadline
The authoritative PDF says fourteen
Clause 14.1 of the linked terms PDF describes cancellation within fourteen days, with that right lost when demo trading starts. The public deadlines differ; confirm which contract applies before paying.
Obtain the assigned interpretation
Save the purchase date, assigned terms, lesson usage and first-trade record, then request written clarification. This guide identifies a source conflict rather than deciding an individual legal right.
Bank credit follows refund processing
The web policy separates acknowledgement, provider processing and an additional bank/card period. Approval is not immediate receipt, regardless of which request deadline ultimately applies.
Your next step
Sources and scope
Sources are provider publications. Conditions may vary by entity, country, account and program. Recheck before signing up.